Bilingual Personal Lines Customer Service Representative (CSR)

Job Summary

Seeking a dedicated and professional Bilingual Personal Lines Customer Service Representative (CSR) to join a team. This role is an excellent opportunity for a motivated individual with a passion for providing exceptional customer service and a strong background in personal lines insurance. If you are detail-oriented, customer-focused, and thrive in a collaborative environment, we encourage you to apply.

Compensation Package

• Salary Range: $50,000 - $55,000 annually
• Benefits: Comprehensive benefits package

Responsibilities

• Provide exceptional customer service to clients by addressing inquiries, resolving issues, and ensuring satisfaction with personal lines insurance products.
• Manage and maintain client accounts, ensuring accuracy and compliance with company policies and industry regulations.
• Assist clients with policy renewals, endorsements, and claims processing.
• Educate clients on available insurance options and recommend appropriate coverage based on their needs.
• Collaborate with team members to ensure seamless service delivery and contribute to the overall success of the department.
• Utilize company software to document client interactions and maintain accurate records.

Qualifications/Requirements

• Language Skills: Bilingual proficiency in English and another language is required.
• Licensure/Certifications: Relevant insurance licensure/designations preferred.
• Experience: Minimum of 2-3 years of experience in personal lines insurance or a related field.
• Technical Skills: Familiarity with insurance software and tools is preferred.
• Interpersonal Skills: Strong communication, problem-solving, and organizational skills.
• Work Ethic: Ability to work onsite in Faribault, MN, with a commitment to delivering high-quality customer service.

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