A Commercial Lines Account Manager at an independent insurance agency plays a pivotal role in managing and servicing commercial insurance accounts. This position requires a blend of technical insurance knowledge, client relationship management, and administrative skills. Below is a comprehensive overview of the typical responsibilities, qualifications, and skills associated with this role.

 

🧾 Key Responsibilities

• Client Relationship Management: Serve as the primary liaison between clients, insurance carriers, and internal teams, ensuring client needs are met promptly and effectively.
• Policy Administration: Handle all aspects of policy management, including quoting, binding, issuing certificates, processing endorsements, and managing renewals.
• Coverage Analysis: Review and analyze clients' insurance needs, providing consultative advice on coverage options, exclusions, and exposures.
• Documentation and Record-Keeping: Maintain accurate and up-to-date client records in the agency management system, documenting all communications and transactions.
• Collaboration with Producers: Work closely with producers to support new business development and ensure seamless service delivery to clients.
• Client Education: Educate clients on policy terms, audit procedures, and risk management strategies to help them make informed decisions.

 

📌 Qualifications and Skills

• Licensing: Active Property & Casualty insurance license is typically required.
• Experience: Prior experience in commercial lines account management, preferably within an independent agency setting
• Technical Proficiency: Familiarity with agency management systems (e.g., Applied Epic, AMS360) and proficiency in Microsoft Office Suite.
• Communication Skills: Excellent verbal and written communication abilities to interact effectively with clients and team members.
• Organizational Skills: Strong attention to detail and the ability to manage multiple tasks and deadlines efficiently.
• Problem-Solving Abilities: Capacity to address and resolve client issues and coverage questions promptly and accurately

 

🎯 Ideal Candidate Attributes

• Client-Focused: Demonstrates a commitment to providing exceptional service and building long-term client relationships.
• Team-Oriented: Collaborates effectively with colleagues and contributes to a positive team environment.
• Adaptable: Able to adjust to changing client needs and industry developments.
• Continuous Learner: Engages in ongoing professional development to stay current with insurance products and regulations.
  
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