Job Summary

Seeking a dedicated and detail-oriented Commercial Lines Customer Service Representative (CSR) to join a dynamic and hardworking team. In this role, you will handle a variety of responsibilities, including managing new business inquiries, processing renewals from start to finish, and providing exceptional service to valued clients. This is a fully in-office position, offering a collaborative and supportive work environment with opportunities for professional growth.

Compensation Package

Salary Range:
- Experienced candidates: $60,000–$70,000 annually, with bonus potential based on book of business.
- Entry-level candidates: $40,000–$50,000 annually.

Responsibilities

Handle inbound calls for new business inquiries and provide accurate quotes.
Manage the renewal process from start to finish (A-Z).
Build and maintain strong relationships with clients, ensuring their needs are met with professionalism and efficiency.
Utilize CRM software to manage client accounts and track activities.
Collaborate with team members to achieve departmental goals and contribute to the growth of the company’s commercial accounts.

Qualifications/Requirements

Licensure: Active Property & Casualty (P&C) license is required.
Experience:
- Preferred: 1+ years of experience in commercial insurance.
- Open to candidates with less experience who demonstrate strong character and a willingness to learn.
Technical Skills: Proficiency in Salesforce or similar CRM software is preferred.
Attributes:
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- A proactive and customer-focused mindset.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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