Commercial Lines Customer Service Representative

Job Summary

Seeking a dedicated and motivated Commercial Lines Customer Service Representative to join a dynamic insurance team. This role supports client service, policy administration, and day-to-day commercial lines account needs while contributing to a collaborative and professional environment.

Responsibilities

• Support commercial lines clients with policy-related questions, service requests, and account updates.

• Process endorsements, certificates, policy changes, renewals, and related documentation accurately and efficiently.

• Communicate with clients, carriers, and internal team members to ensure timely follow-up and resolution.

• Maintain accurate client records within agency management software.

• Assist with reviewing policies, proposals, and coverage documents for accuracy.

• Support team members in meeting service standards and maintaining strong client relationships.

• Identify opportunities to improve workflows and provide proactive client support.

Qualifications/Requirements

• Prior commercial lines insurance experience preferred.

• Holds an active P&C (Property and Casualty) insurance license.

• Strong organizational and time-management skills.

• Excellent communication and interpersonal abilities.

• Ability to work effectively in a team-oriented environment.

• Detail-oriented with a commitment to delivering high-quality client service.

• Adaptability and willingness to learn and grow within the role.

Compensation Package

• Competitive salary commensurate with experience and qualifications.

• Comprehensive benefits package, including health, dental, and vision insurance.

• Paid time off, including vacation, sick leave, and holidays.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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