Senior Account Manager / Team Lead – Commercial Lines

Job Summary

Seeking a highly skilled and experienced Senior Account Manager / Team Lead – Commercial Lines to provide exceptional client service and advisory support for a portfolio of commercial accounts while leading a team of Commercial Account Managers. The ideal candidate will possess a strong background in commercial insurance account management and team leadership, with a focus on building lasting client relationships, mentoring team members, and driving operational excellence. This role offers a potential growth path into a Department Manager position.

Responsibilities

• Lead and support a team of Commercial Account Managers by establishing priorities, creating structured work plans, and providing ongoing guidance and mentorship.
• Provide training, coaching, and professional development opportunities to team members.
• Manage and service complex commercial insurance accounts.
• Build and maintain strong relationships with clients, carriers, producers, and internal stakeholders.
• Oversee new client onboarding and account renewal processes while advocating for client needs.
• Identify operational and exposure-related risks and provide appropriate coverage recommendations.
• Resolve coverage questions, policy concerns, and service issues in a professional and timely manner.
• Collaborate with agency leadership to support growth initiatives, including account rounding and program development.
• Serve as a technical resource and liaison between carriers and clients.
• Maintain and expand industry knowledge through continuing education, professional development, and industry designations.
• Contribute to the enhancement of agency workflows, processes, and documentation standards.
• Attend client meetings alongside producers as needed.
• Adhere to agency procedures, compliance standards, and E&O guidelines.
• Participate actively in department and company meetings.
• Perform additional duties and special projects as assigned.

Qualifications/Requirements

• Holds an active P&C (Property and Casualty) insurance license.
• Minimum of 5 years of commercial insurance account management experience within an agency or risk management environment.
• Minimum of 2 years of team leadership or supervisory experience.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Analytical problem-solving and critical-thinking abilities.
• Exceptional customer service and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-oriented with a positive and collaborative approach.
• Familiarity with insurance carrier rating systems.
• Proficiency with Microsoft Office Suite.
• Experience with agency management software.

Compensation Package

• Salary Range: $100,000 - $140,000 annually.
• Bonus opportunity based on individual and company performance.
• Flexible work arrangement with hybrid work opportunity.
• Comprehensive benefits package including medical, dental, vision, disability coverage, life insurance, paid time off, and other employee benefits.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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