Job Summary
The Commercial Lines Senior Client Manager is responsible for overseeing a substantial book of commercial insurance accounts, driving client retention and satisfaction through expert service delivery and proactive relationship management. This role requires deep market knowledge, strong communication skills, and a commitment to accuracy and timeliness in all aspects of account administration.

Responsibilities

• Manage a high-volume book of commercial insurance business, ensuring all tasks—renewals, endorsements, new policies, billing and claims—are completed accurately and on schedule
• Build and maintain positive client relationships by providing advocacy, professional communication and high-quality service
• Conduct regular reviews of expiration lists and coordinate with leadership to secure renewal opportunities
• Maintain up-to-date knowledge of market appetites, underwriting guidelines and submission procedures
• Review applications, policies, endorsements and audits for completeness and accuracy
• Serve as primary client liaison for service requests, policy changes and problem resolution
• Collaborate with internal teams to support smooth account transitions and policy implementations

Qualifications/Requirements

• Bachelor’s degree or equivalent professional experience preferred
• Minimum of three years’ experience in commercial account management
• Active Property & Casualty insurance license
• Valid driver’s license and personal auto insurance
• Proficiency with Microsoft Word, Excel and PowerPoint
• Experience with agency management systems (e.g., Applied/Epic) preferred
• Self-motivated, driven and able to work independently while maintaining strong team engagement
• Demonstrated ability to manage competing priorities, meet deadlines and uphold a sense of urgency
• Excellent written and verbal communication skills, including active listening and independent problem solving
• Proven discretion when handling confidential information and a consistently professional demeanor

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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