Commercial Lines Senior Client Manager - Transportation

Job Summary

Seeking a highly motivated and experienced Commercial Lines Senior Client Manager specializing in transportation to join a dynamic team. This role is integral to the mission of delivering exceptional client management and retention services. The successful candidate will manage a high-volume book of business, build strong client relationships, and ensure the seamless handling of renewals, service requests, claims, billing, and new policies. This is a hybrid position, offering a balance of in-office and remote work.

Compensation Package

• Salary: $80,000 - $84,000 annually
• Benefits: Comprehensive benefits package, including 401(k)
• Work Arrangement: Hybrid (2 days in-office, 3 days remote)

Responsibilities

• Manage a high-volume book of commercial transportation insurance business, ensuring timely and accurate completion of tasks.
• Build and maintain strong client relationships through excellent service, advocacy, and professional communication.
• Handle renewals, service requests, claims, billing, and new policy processing.
• Maintain a thorough understanding of market appetites, underwriting guidelines, and submission procedures.
• Review applications, policies, endorsements, and audits for accuracy.
• Coordinate expiration lists with the department manager to secure renewal business information.

Qualifications/Requirements

• Bachelor’s degree or equivalent work experience (preferred).
• Minimum of 3 years of experience in Commercial Account Management.
• Active Property & Casualty License (required).
• Valid driver’s license and insurance (required).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with Applied/Epic or similar agency management software (preferred).
• Strong administrative and organizational skills.
• Ability to work independently while collaborating effectively with team members.
• Self-motivated, detail-oriented, and capable of managing multiple priorities.
• Excellent written and verbal communication skills, with the ability to problem-solve effectively.
• Professional demeanor and positive attitude.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. 

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