Commercial Lines Service Representative/Account Manager

Job Summary

Seeking a dedicated and detail-oriented Commercial Lines Service Representative/Account Manager to join a team. This is a fully remote position with a well-established agency specializing in providing personalized insurance solutions to a diverse clientele, with a strong focus on the Japanese American community. If you are a proactive professional with a passion for delivering exceptional customer service, we encourage you to apply.

Compensation Package

• Salary Range: $65,000 - $80,000 annually
• Work Environment: Fully remote (equipment provided)

Responsibilities

• Provide exceptional customer service by addressing inquiries related to claims, policies, and coverage.
• Process certificates of insurance and endorsements in a timely and accurate manner.
• Prepare accounts for renewal and assist with quoting processes.
• Quote new and renewal business (approximately 10% new, 90% renewal).
• Collaborate with team members to ensure seamless account management.
• Maintain accurate records and documentation using AMS 360 software.

Qualifications/Requirements

• Licenses: Active Property & Casualty (P&C) license required.
• Experience: Minimum of 2 years of experience in commercial lines insurance.
• Language Skills: Japanese bilingual skills are highly preferred, as 60% of our customers are Japanese-speaking.
• Technical Skills: Proficiency in AMS 360 software is preferred.
• Soft Skills: Collaborative, patient, detail-oriented, and professional.
• Account Types: Experience working with generalist accounts such as hospitality, real estate, laundromats, retail, doctors' offices, and law firms.

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