Employee Benefits Junior Account Manager

Job Summary

Seeking a dedicated and detail-oriented Employee Benefits Junior Account Manager to support and service a designated book of employee benefits clients. This role serves as a primary point of contact for clients, providing proactive support related to renewals, enrollments, compliance resources, and ongoing benefits administration. The ideal candidate is client-focused, highly organized, and committed to delivering exceptional service while supporting client retention and satisfaction.

Responsibilities

Account Management & Client Service

• Serve as the primary service contact for assigned employee benefits clients, responding to inquiries and resolving issues in a timely manner.
• Manage annual renewal processes, including data collection, quoting, plan comparisons, and proposal preparation.
• Coordinate open enrollment activities, including employee communications and enrollment support.
• Process new business submissions, employee additions, terminations, and qualifying life event changes.
• Resolve carrier, billing, claims, and eligibility issues professionally and efficiently.
• Deliver value-added services, including compliance support, employee education, HR resources, market updates, plan performance reviews, and wellness initiatives.
• Educate clients on benefit plan options and enrollment processes through consultations, webinars, and presentations.
• Promote agency service tools and technology platforms to enhance the client experience.
• Build and maintain strong client relationships to support retention and long-term satisfaction.
• Maintain accurate documentation and records within the agency management system.
• Collaborate with internal team members and carrier partners to ensure seamless service delivery.

Qualifications/Requirements

• Minimum of 1 year of experience in employee benefits, group health insurance, or a related insurance role.
• Strong understanding of group health insurance and ancillary benefits.
• Holds an active L&H (Life and Health) insurance license.
• Excellent customer service and communication skills.
• Strong organizational and time management abilities.
• Ability to manage multiple accounts, priorities, and deadlines.
• Proficiency with Microsoft Office Suite.
• Experience with agency management software.

Compensation Package

• Salary Range: $50,000 - $68,000 annually.
• Flexible hybrid work arrangement.
• Comprehensive benefits package including medical, dental, vision, disability coverage, life insurance, paid time off, and other employee benefits.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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