Personal Lines Account Manager

Job Summary

Seeking a highly motivated, detail-oriented, and customer-focused Personal Lines Account Manager to join a team. The ideal candidate will excel in providing exceptional support to clients while maintaining strong relationships with insurance carriers. As an integral part of a growing team, you will ensure policy accuracy, address client inquiries, and deliver personalized recommendations for personal insurance needs.

Responsibilities

• Build and nurture strong relationships with clients by understanding their personal insurance needs and providing excellent customer service.
• Manage a portfolio of personal lines insurance accounts, ensuring policies are accurate and up to date.
• Provide timely and accurate responses to client inquiries, policy changes, coverage questions, and billing concerns.
• Educate clients on coverage options and make tailored recommendations to suit their personal needs.
• Collaborate with insurance carriers to quote, bind, renew, and service policies, always striving for optimal results for clients.
• Monitor and manage renewals, cancellations, and non-renewals; proactively suggest mitigation strategies.
• Stay up-to-date with industry trends, regulatory changes, and insurance products to provide accurate advice to clients.
• Identify opportunities for cross-selling or upselling additional services and products to support clients’ needs.
• Work collaboratively with internal team members to promote teamwork and seamless client service.
• Maintain client data securely and accurately using agency management systems and follow all compliance guidelines.

Qualifications/Requirements

• Proven experience as an Account Manager or in a similar client-facing role; personal lines insurance experience is highly preferred.
• In-depth understanding of personal insurance products, such as homeowners, auto, renters, and umbrella policies.
• Holds an active P&C (Property and Casualty) insurance license.
• Exceptional interpersonal and communication skills, combined with a passion for customer satisfaction.
• Proficiency in using insurance software/agency management systems and standard office software (e.g., Microsoft Office Suite).
• Strong organizational, multitasking, and problem-solving abilities with high attention to detail.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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