Personal Lines Account Manager

Job Summary

Seeking a dedicated and experienced Personal Lines Account Manager to join a close-knit and dynamic team. This role is pivotal in providing exceptional service to clients by managing personal lines accounts, including home, auto, umbrella, renters, and high-value homes. The ideal candidate will have a strong background in insurance, excellent customer service skills, and the ability to thrive in a collaborative and supportive work environment.

Compensation Package

• Competitive salary range: $45,000 - $65,000 (based on experience).
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Act as the primary relationship manager for personal lines accounts.
• Handle the full renewal process, including quoting and policy updates.
• Provide exceptional customer service by addressing client inquiries, issuing ID cards, and processing policy changes.
• Utilize agency management software (Hawksoft) to manage accounts and maintain accurate records.
• Collaborate with team members to ensure seamless service delivery.
• Work with a book of business totaling approximately $2.4 million in premium.

Qualifications/Requirements

• Licenses/Certifications: Must hold a valid Property & Casualty (P&C) license in Washington State.
• Experience: Minimum of 2 years of experience in personal lines insurance.
• Familiarity with insurance carriers and processes is required.
• Proficiency in Hawksoft software is preferred but not required (training will be provided).
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks efficiently and with attention to detail.
• A team-oriented mindset with a commitment to fostering a positive workplace culture.

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