Customer Service Representative

Job Summary

Looking for a dedicated and detail-oriented Customer Service Representative to join a team. This role is ideal for a professional with experience in personal and commercial insurance lines who thrives in a collaborative and supportive work environment.

Responsibilities

• Manage personal lines accounts, including processing endorsements and renewals.
• Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
• Quote new and renewal business as needed.
• Collaborate with Account Managers and other team members to ensure seamless account management.
• Maintain accurate records and documentation in AMS360 software.

Qualifications/Requirements

• Licenses/Designations: Property & Casualty (P&C) license required.
• Experience: Minimum of 2 years in personal and/or commercial insurance lines preferred.
• Technical Skills: Proficiency in AMS360 software is highly preferred.
• Soft Skills:
  • Excellent interpersonal and communication skills.
  • Strong attention to detail and organizational abilities.
  • Ability to work independently and as part of a team.
  • Problem-solving mindset with a customer-focused approach.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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