Receptionist/Personal Lines CSR

Job Summary

Seeking a professional and detail-oriented Receptionist/Personal Lines CSR to join a team. This role is pivotal as the first point of contact for the agency, ensuring smooth communication and exceptional service for clients. This is an excellent opportunity to join a well-established agency with a supportive and collaborative work environment.

Responsibilities

• Serve as the front-line representative of the agency, answering and directing incoming calls professionally and efficiently.
• Handle personal lines insurance changes, ensuring accuracy and compliance with agency standards.
• Provide administrative support to the team, including managing correspondence and maintaining organized records.
• Deliver exceptional customer service by addressing client inquiries and resolving issues promptly.
• Collaborate with team members to ensure seamless operations and client satisfaction.

Qualifications/Requirements

• Minimum of 5 years of relevant insurance industry experience.
• Strong communication, organizational, and multitasking abilities. Proficiency in relevant software applications is preferred.
• Professional demeanor, attention to detail, problem-solving skills, and a customer-focused mindset.
• An active P&C (Property and Casualty) insurance license is preferred.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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