Personal Lines Customer Service Representative

Job Summary

Looking for a highly professional and organized Personal Lines Customer Service Representative (CSR) to join a team. This role is ideal for someone with experience in handling affluent clients and a strong background in personal lines insurance. You will play a vital role in managing client relationships, ensuring their needs are met with the highest level of service and professionalism.

Responsibilities

• Manage and service a book of HNW personal lines insurance accounts, ensuring client satisfaction and retention.
• Handle new and renewal business, including quoting and processing policies.
• Provide exceptional customer service to affluent clients, addressing inquiries and resolving issues promptly and professionally.
• Maintain accurate and up-to-date client records in the EPIC software system.
• Collaborate with internal teams to ensure seamless service delivery.
• Uphold the highest standards of professionalism and organization in all client interactions.

Qualifications/Requirements

• 2-5 years of experience in personal lines insurance; 3+ years preferred.
• Holds an active P&C (Property and Casualty) insurance license.
• Proficiency in EPIC software is highly preferred.
• Strong organizational skills, professionalism, attention to detail, and the ability to build and maintain relationships with high-net-worth clients.
• This is a fully remote position; candidates must have the ability to work independently and efficiently in a virtual setting.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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