We are a leading national insurance carrier with a strong reputation for financial stability, customer service, and employee satisfaction. We’re currently seeking an experienced Senior Personal Lines Casualty Claims Manager (Adjuster) to join our high-performing claims team. This individual will oversee the full life cycle of complex personal lines casualty claims and serve as a technical expert and mentor.

Salary

• $120,000 to $140,000+/year total compensation (based on experience)
• Annual bonus potential
• Comprehensive benefits package (health, dental, vision, 401k, etc.)
• Opportunities for professional development and advancement

Job Description

• Manage a caseload of complex and high-exposure personal lines casualty claims, including bodily injury, liability disputes, and litigated files.
• Conduct thorough investigations by collecting statements, reviewing police reports, and analyzing medical documentation.
• Evaluate policy coverage and make timely and accurate liability and damages assessments.
• Direct outside vendors including field adjusters, medical experts, and legal counsel.
• Attend mediations, settlement conferences, and trials as needed.
• Maintain detailed claim file documentation in compliance with company and regulatory standards.
• Provide guidance and mentorship to junior adjusters on technical claim handling and best practices.
• Ensure timely and fair resolution of claims, while managing loss costs and maintaining service excellence.

Requirements

• 7+ years of experience handling complex personal lines casualty claims, including litigation management.
• Strong knowledge of personal auto and homeowners liability coverages and relevant legal environments.
• Proven ability to independently manage high-severity claims from start to finish.
• Experience working with defense counsel and attending mediations or trials.
• Exceptional written and verbal communication skills.
• Ability to work independently in a remote or hybrid environment.
• Bachelor’s degree preferred; Adjuster’s license required in applicable states.

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