Client Service Manager

Job Summary

Seeking a highly motivated and experienced Client Service Manager to join a dynamic and collaborative team. This role is ideal for a professional with 5-10 years of experience who thrives in a relationship-driven environment and is passionate about client service. The successful candidate will play a key role in maintaining and nurturing client relationships, supporting operational needs, and contributing to the growth of the business. This is not a sales position but rather a client-focused role that requires strong communication, organizational, and problem-solving skills.

Compensation Package

• Competitive salary up to $150,000, commensurate with experience
• Parking covered at our Buckhead office
• Flexible work schedule after the first year, with the option to work from home on Wednesdays and Fridays

Responsibilities

• Build and maintain strong relationships with clients, ensuring their needs are met with professionalism and efficiency
• Serve as a key point of contact for clients, gathering necessary information, completing applications, and addressing inquiries
• Collaborate with producers and account executives to manage and support client accounts, including smaller and construction-related accounts
• Provide mentorship and guidance to special services positions, fostering growth and development within the team
• Work closely with brokers and other team members to ensure seamless service delivery and operational excellence
• Take ownership of smaller accounts initially, with the opportunity to grow into managing larger accounts over time
• Act as a support resource for senior account executives, helping to alleviate workload and ensure client satisfaction
• Participate in a team-oriented, collaborative environment focused on achieving collective success

Qualifications/Requirements

• 5-10 years of relevant experience in client service, account management, or a related field
• Real estate experience preferred but not required
• Background in brokerage or a mix of brokerage and carrier experience is highly desirable
• Self-starter with an entrepreneurial spirit and the ability to work independently
• Strong communication skills with a client-focused mindset and a commitment to constant communication
• Proficiency in AMS360 is a plus but not mandatory
• Ability to work in-office for the first year, with potential for a flexible schedule thereafter
• Eagerness to learn and grow within the organization, with a long-term goal of advancing to an executive-level role

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