Assistant Vice President (Team Leader)

Job Summary

The Assistant Vice President (Team Leader) is responsible for driving a culture of success through efficient processes, teammate engagement, and strong leadership of a technician team. This role focuses on delivering high-quality customer service, supporting retention objectives, and ensuring alignment with departmental strategies and operational standards.

Responsibilities

• Establish, direct, and monitor unit goals and objectives in alignment with departmental strategy and established policies and procedures.

• Evaluate short-term recruitment needs and support strategies focused on attracting and retaining top talent.

• Develop and maintain onboarding and training programs to ensure successful integration of new teammates and clear understanding of processes and procedures.

• Identify workflow inefficiencies and implement ongoing training plans utilizing internal and external resources.

• Supervise, coach, and develop team members to support professional growth and enhance service quality.

• Review and prepare periodic performance analyses to measure progress toward unit objectives.

• Ensure compliance with internal systems, procedures, and applicable insurance regulations.

• Promote collaboration between service teams to improve efficiencies and deliver a consistent, high-quality customer experience.

• Maximize effective use of agency management software and related technology through ongoing training and support.

• Foster a positive, collaborative, and accountable team environment.

• Encourage achievement of internal performance standards and continuous improvement initiatives.

• Participate in professional development, continuing education, and industry training to remain current on products, legislation, coverages, and technology.

• Perform additional duties as assigned.

Qualifications / Requirements

• Holds an active P&C (Property and Casualty) insurance license.

• High School Diploma or equivalent required.

• Demonstrated knowledge of insurance coverages, contracts, and applicable state regulations.

• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Publisher.

• Ability to use standard office equipment effectively.

• Minimum of 7 years of experience in the insurance industry or a related field.

Preferred Qualifications

• College degree in a business-related field.

• Insurance designations such as CIC or CPCU.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer’s discretion.

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