Job Summary

Seeking a highly skilled and experienced Claims Director to join a team. This is a pivotal leadership role responsible for providing vision, oversight, and management for assigned claims units, including property, casualty, or both. The Claims Director will play a key role in implementing and monitoring severity, complexity management, and quality assurance standards while supporting enterprise-wide business objectives. This position offers an excellent opportunity to advance your career in claims management and contribute to the success of a growing organization.

Compensation Package

Salary: Up to $175,000 annually
Bonus: Target of 10% (not guaranteed)
Profit Sharing: 5-12% in lieu of 401(k) match
Benefits:
- Paid Parental Leave (up to 12 weeks)
- Comprehensive Medical, Dental, and Vision coverage
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- 401(k) program, profit sharing, stock purchase plan, life insurance, and travel accident insurance
- One paid day off annually for volunteering at a local charity
- Tuition Assistance and Industry-Related Education and Exam programs
- Discounts on cell phone services with Verizon and AT&T
- Access to exclusive travel and entertainment discounts through the Plum Benefits program
- Flexible work arrangements
- Free access to an onsite, newly renovated fitness center with optional yoga and other classes for a nominal fee

Responsibilities

Provide strategic direction and leadership for assigned claims units, including severity and litigation management.
Develop, plan, and implement strategic and tactical initiatives to achieve business objectives and performance metrics.
Oversee high-severity and complex claims, participating in handling, reserving, and resolution discussions.
Collaborate with senior claims management to develop defensive strategies for severe or complex claims.
Manage and evaluate the company’s most severe and complex claims, including coverage, liability, and damages analysis.
Make settlement decisions for cases exceeding Claims Manager authority levels, within delegated limits.
Direct defense counsel activities to expedite claim settlements.
Monitor and analyze organizational performance, develop key performance metrics, and implement quality assurance through audits.
Drive team performance, holding members accountable for meeting objectives and metrics.
Attract, coach, and develop talent, providing constructive feedback and fostering professional growth.
Ensure compliance with state statutes and regulatory/legal requirements in claims handling practices.
Collaborate with cross-functional leaders to drive continuous improvement and contribute to business unit goals.

Qualifications/Requirements

Bachelor’s degree in Business, Insurance, or a related field.
Minimum of 7 years of progressively responsible experience in claims and commercial property and/or casualty insurance, with expertise in managing complex claims and litigation.
Proven leadership experience with a demonstrated ability to develop and retain talent.
Advanced knowledge of claims operating practices, litigation laws, and regulations.
Strong organizational, project management, and team leadership skills.
Visionary thinker with the ability to plan over multi-year time spans.
Effective communication and interpersonal skills, with the ability to work at all organizational levels.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to travel infrequently as needed and work outside normal hours to fulfill responsibilities.

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