Commercial Lines Account Manager / Department Assistant Manager

 

Job Summary

This role supports the servicing, retention, and growth of a Commercial Lines book of business while also contributing to departmental leadership and operational oversight. The position combines hands-on account management with mentorship, workflow support, and collaboration with leadership to strengthen service delivery and team performance. This opportunity is well-suited for an experienced commercial insurance professional seeking continued growth and expanded responsibility within a collaborative environment.

 

Responsibilities

• Serve as a primary service contact for commercial clients while maintaining strong relationships with carrier partners and internal teams
• Quote, service, and retain commercial accounts in alignment with established production and retention goals
• Assist with or oversee complex or high-level client situations as needed
• Support the development, implementation, and monitoring of strategies to strengthen and grow the Commercial Lines department
• Provide guidance, mentorship, and support to promote professional growth within the commercial service team
• Monitor departmental workflows and recommend process improvements to enhance efficiency and service quality
• Collaborate with management to develop and implement procedures that improve agency operations and client experience
• Build and maintain strong relationships with existing and prospective clients, carrier partners, and internal stakeholders

 

Qualifications/Requirements

• Holds an active P&C (Property and Casualty) insurance license
• Extensive experience in commercial property and casualty insurance
• Demonstrated ability and desire to grow professionally and take on leadership responsibilities
• Strong computer skills and technical proficiency, including agency management software
• Excellent organizational skills with the ability to prioritize and manage multiple responsibilities
• High attention to detail and accuracy
• Positive, team-oriented attitude with a commitment to reliability, continuous learning, and collaboration

 

Compensation Package

• Base salary range: $75,000–$90,000 + additional incentive or commission opportunities
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

 

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

 

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