Job Summary

We are seeking a detail-oriented and customer-focused Commercial Insurance Customer Service Representative (CSR) to join our team. The ideal candidate will assist clients with insurance inquiries, policies, and claims in a professional and efficient manner.

Responsibilities

• Provide exceptional customer service by responding to client inquiries and concerns regarding commercial insurance policies.
• Assist clients with policy changes, renewals, and premium payments.
• Maintain accurate and up-to-date client records and policy information.
• Collaborate with the sales team to support new business development and cross-selling opportunities.
• Handle insurance claims by guiding clients through the process and liaising with insurance adjusters as needed.
• Act as a liaison between clients and insurance carriers to ensure smooth communication and resolution of issues.
• Stay knowledgeable about industry trends, regulations, and policy coverage to provide accurate information to clients.

Qualifications/Requirements

• At least 2 years of relevant insurance industry experience.
• In-depth knowledge of commercial insurance products, policies, and procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in insurance agency management systems and MS Office applications.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Holds an active P&C (Property and Casualty) insurance license.

Compensation Package

• Compensation: Between $50K-$65K (based on experience).
• Competitive benefits package, paid time off, professional development opportunities, etc.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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