Job Summary:

We are seeking a skilled and customer-focused Commercial Insurance Customer Service Representative (CSR) to join our team. The successful candidate will play a key role in providing exceptional service to clients while supporting account managers and producers. This role is ideal for someone with strong organizational skills and a passion for delivering excellent customer service.

Responsibilities:

• Act as a point of contact for commercial insurance clients, responding to inquiries and providing support
• Assist Account Managers in preparing quotes, proposals, and policy documents
• Process policy changes and endorsements accurately and in a timely manner
• Collaborate with underwriters and carriers to obtain necessary information and documents
• Maintain client files and documentation in accordance with company procedures and industry regulations
• Identify opportunities for account rounding and cross-selling of insurance products and services

Qualifications/Requirements:

• Proven experience in a customer service or administrative role, preferably within the insurance industry
• Knowledge of commercial insurance products and coverages
• Strong communication and interpersonal skills
• Detail-oriented and able to multitask effectively
• Proficiency in insurance agency management systems and Microsoft Office suite
• A current Property and Casualty insurance license or willingness to obtain

Compensation Package:

• Compensation: Between $40K-$50K (based on experience)
• Competitive benefits package, paid time off, professional development opportunities, etc.
• Hybrid work schedule available

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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