Job Title: Commercial Lines Leader

 

Job Summary:
We are seeking a Commercial Lines Leader to oversee the operations of a Commercial Lines department for one of our client companies. This role is responsible for managing workflow, ensuring adherence to agency procedures, supervising technical support and customer service teams, and driving departmental efficiency and growth.

 

Key Responsibilities:

• Coordinate account servicing activities with account executives, assistants, marketing staff, and technical support teams.
• Monitor job performance and workflows to eliminate backlogs and ensure operational efficiency.
• Conduct performance evaluations for account executives, assistants, marketing staff, and technical support teams.
• Lead recruitment, interviewing, and hiring for roles within the Commercial Lines department.
• Communicate updates to procedures and company programs to staff.
• Maintain and update the Commercial Lines procedures manual as needed.
• Assign new business accounts to account executives.
• Manage a personal book of business.
• Monitor renewals and expirations on a weekly basis.
• Provide support for complex commercial accounts, challenging renewals, and intricate tasks.
• Promote the full utilization of automation systems to enhance operational efficiency and data accuracy.
• Conduct semi-annual quality control audits on commercial accounts and report findings to the designated liaison.
• Drive the implementation of the agency’s business plan to achieve profitability, growth, and renewal retention goals.
• Oversee education, training, and development programs to enhance staff expertise and agency capabilities.
• Foster open communication and maintain high morale within the department.
• Provide technical expertise on insurance issues, coverage, and account-specific challenges.
• Perform additional duties as assigned.

Licenses and Certifications:

• Holds an active P&C (Property and Casualty) insurance license.

Skills & Experience:

• Strong organizational and leadership skills with the ability to manage multiple priorities.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office and agency management software.
• In-depth knowledge of standard insurance products, non-traditional coverage, excess and surplus lines, manuscript policies, and endorsements.
• Previous management/leadership experience.
• Understanding of agency operations and workflows.
• Ability to train and guide staff effectively.
• Strong problem-solving and decision-making skills.

 

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