Customer Service Advisor

Job Summary

Seeking a dedicated and experienced Customer Service Advisor to join a growing team. This role offers an exciting opportunity to work in a close-knit, family-oriented environment where collaboration and camaraderie are highly valued. The ideal candidate will focus on aviation accounts, ranging from personally owned light aircraft to large commercial operations, aircraft maintenance facilities, flight school and fixed based operators. If you are outgoing, proactive, and thrive in a growth-oriented culture, we encourage you to apply.

Compensation Package

• Salary Range: $50,000 - $60,000 (depending on experience)
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Manage accounts from A to Z, ensuring client satisfaction and retention
• Handle aviation-related accounts and other aspects of airport and plane insurance
• Quote new and renewal business
• Utilize Applied Epic software for account management
• Maintain proactive communication with clients, addressing their needs and concerns
• Collaborate with team members to support company growth and success

Qualifications/Requirements

• Experience: 2-4 years of customer service experience preferred
• Skills:
  • Outgoing personality with the ability to confidently engage with clients
  • Strong communication and organizational skills
  • Proficiency in Applied Epic software is a plus

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. 

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