IT Service Delivery Manager

Job Summary

Seeking an experienced IT Service Delivery Manager to lead and enhance a enterprise service management function. This role is pivotal in driving IT service management (ITSM) excellence, improving processes, and ensuring the delivery of high-quality IT services that align with organizational objectives. The ideal candidate will combine hands-on ITSM expertise, strategic leadership, and cross-functional collaboration to deliver exceptional results.

Compensation Package

• Competitive salary commensurate with experience
• Comprehensive benefits package, including health, dental, and vision insurance
• Generous paid time off and holiday schedule
• Professional development opportunities

Qualifications/Requirements

• A minimum of 10 years of experience in IT service management, including leadership roles.
• Strong knowledge and practical application of ITIL frameworks and best practices.
• Proven experience in change management, release management, and enterprise service operations.
• Proficiency in working with ITSM/ESM tools and managing large-scale IT environments.
• Exceptional communication, organizational, and stakeholder management skills.

Nice to Have

• ITIL certification.
• Experience in enterprise or highly regulated environments.

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