Liability Claims Manager (Commercial Lines: GL, Auto, PL)

Job Summary

Seeking a highly skilled and experienced Liability Claims Manager to lead and oversee a team of Claims Specialists. The ideal candidate will bring a wealth of knowledge in commercial general liability, auto, and professional lines claims, with a strong background in public entity insurance. This role involves managing claims for public entities such as police departments, fire departments, town halls, and schools. The successful candidate will ensure the effective handling of claims, provide guidance to team members, and maintain high standards of quality and compliance.

Compensation Package

• Salary Range: $120,000 - $150,000+ (depending on experience)
• Employment Type: Permanent, full-time position
• Comprehensive benefits package

Responsibilities

• Claim Assignment and Oversight: Review incoming claim notices and assign cases based on adjusters’ experience, skill set, and claim complexity. Provide direction on coverage analysis, investigations, liability determination, and case evaluation.
• File Review and Monitoring: Conduct periodic reviews of claim files and maintain a system for timely follow-up on complex, litigated, and non-litigated claims.
• Quality Assurance and Compliance: Evaluate the quality of work and compliance with claim handling standards. Provide feedback, training, and corrective action as needed.
• Coaching and Development: Mentor and train team members in investigation techniques, reserve setting, and claim resolution.
• Authority Management: Review and approve reserve and settlement recommendations exceeding adjusters’ authority levels. Collaborate with leadership to establish authority levels.
• Caseload Management: Monitor and manage individual adjuster caseloads to ensure adherence to performance standards.
• Oversight of External Resources: Supervise the work of third-party service providers, including independent adjusters, investigators, attorneys, and case managers.
• Reporting and Communication: Keep leadership informed on key matters, including claim quality, service levels, reserving trends, and legal developments. Present upcoming trials and settlement authority requests to the Claims Advisory Committee.
• Personnel Management: Perform management functions such as performance evaluations, disciplinary actions, and career development.
• Outside Counsel Management: Monitor the performance and billing practices of outside counsel to ensure cost-effective legal representation.

Qualifications/Requirements

• Minimum of 8-10 years of experience in the insurance industry, with at least 5 years in commercial general liability claims and 5-8 years in litigation management.
• At least 1 year of experience handling public entity claims in Connecticut.
• Bachelor’s degree in Business Administration or a related field (preferred).
• Professional designations such as AIC, CPCU, ARM, or SCLA are highly desirable.
• Connecticut Adjuster’s License or equivalent.
• Strong knowledge of local and state laws, regulations, and claims management processes.
• Proven ability to lead, motivate, and develop a team of claims professionals.
• Excellent communication, problem-solving, and decision-making skills.
• Experience with public entity insurance and property casualty insurance is preferred.

#LI-BC1