Responsibilities

• Respond to customer inquiries and provide information about insurance policies and coverage options
• Process policy changes, endorsements, and renewals
• Assist clients with claims reporting and follow-up
• Resolve customer issues and escalations in a professional and timely manner
• Maintain accurate and detailed client records and documentation
• Collaborate with account managers and other team members to ensure seamless customer service experience

Qualifications

• Proven experience in a customer service role, preferably in the insurance industry
• Familiarity with personal lines insurance products and services
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Proficiency in using insurance management software and Microsoft Office suite
• Ability to multitask and prioritize in a fast-paced environment

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