Job description
Benefits Service Center Representative
Job Summary
Seeking a highly motivated and experienced Benefits Service Center Representative for the busy Q4 season.
Compensation Package
- Hourly Rate: $25/hour
Responsibilities
- Provide exceptional customer service by answering phone calls and emails from employees regarding their benefits.
- Assist with telephonic enrollments during open enrollment periods.
- Support new hire enrollments and address employee inquiries in real-time.
- Perform light administrative tasks as needed.
- Collaborate closely with team members to ensure seamless service delivery.
- Utilize benefits administration systems (e.g., ADP, Paylocity, Zeevo) to manage employee benefits information.
Qualifications/Requirements
- Experience: Minimum of 3 years in a call center environment; 5+ years of experience in benefits administration preferred.
- Technical Skills: Proficiency in at least 1-3 benefits administration systems (e.g., ADP, Paylocity, Zeevo). Experience with carriers like MetLife or Hartford is a plus.
- Licenses/Designations: Life and Health (L&H) license required.
- Soft Skills: Strong communication skills, attention to detail, ability to work in a fast-paced environment, team-oriented mindset, and problem-solving abilities.
Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
| #LI-RM10 |
