Commercial Insurance Service Representative - near Roswell, GA

** MUST BE A GEORGIA RESIDENT TO APPLY. PLEASE READ FULL JOB DESCRIPTION BEFORE APPLYING. ** 

Job Summary: As a Production Customer Service Representative, you will play a crucial role in supporting clients throughout the insurance policy lifecycle. You will be responsible for managing client inquiries, policy changes, and ensuring a smooth and efficient customer experience. This position involves collaboration with various internal departments to address client needs and contribute to the overall success of the organization.

 

Key Responsibilities:

Client Communication:

• Respond to client inquiries via phone, email, and other communication channels.
• Provide information on insurance products, coverage options, and policy details.
• Assist clients in understanding policy terms, premium payments, and claims processes.

Policy Administration:

• Process policy changes, endorsements, and renewals accurately and in a timely manner.
• Update client information in the system and ensure data accuracy.
• Collaborate with underwriting and claims departments to address client requests and concerns.

Problem Resolution:

• Investigate and resolve client issues, discrepancies, and complaints.
• Escalate complex issues to the appropriate department and follow up on resolutions.

Documentation and Compliance:

• Maintain accurate and organized client records.
• Ensure compliance with industry regulations and company policies.

Cross-Functional Collaboration:

• Work closely with underwriters, claims processors, and other internal teams to meet client needs.
• Provide feedback to improve processes and enhance the overall customer experience.

Qualifications:

• High school diploma or equivalent; college degree in business, finance, or a related field is a plus.
• Proven experience in customer service, preferably in the insurance industry.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational and time-management abilities.
• Knowledge of insurance products, terminology, and processes.
• Proficiency in using insurance management software and Microsoft Office Suite & AMS360.

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