Director of Insurance Operations

Job Summary

Looking for a highly skilled and experienced Director of Insurance Operations to oversee and lead the Commercial Lines, Personal Lines, and Marketing departments.

Compensation Package

• Salary Range: $120,000 - $150,000
• Performance-Based Bonuses
• Comprehensive Benefits Package

Responsibilities

• Oversee daily operations across policy administration, claims processing, underwriting support, and customer service.
• Develop and implement strategies to improve efficiency and effectiveness within the insurance division.
• Establish and monitor key performance indicators to drive operational excellence.
• Collaborate with executive leadership to develop and execute long-term business strategies.
• Identify opportunities for growth, innovation, and process improvements.
• Lead initiatives to streamline workflows, reduce costs, and enhance service delivery.
• Lead, mentor, and develop operational teams to achieve business objectives.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage staffing, performance evaluations, and professional development initiatives.
• Ensure compliance with all relevant insurance regulations, industry standards, and internal policies.
• Implement and maintain effective risk management practices and internal controls.
• Collaborate with legal and compliance teams to address regulatory changes and audits.
• Partner with underwriting, claims, finance, IT, and other departments to drive cross-functional initiatives.
• Build and maintain relationships with external partners, including brokers, reinsurers, and regulatory bodies.
• Communicate operational insights and performance metrics to executive leadership.
• Leverage technology to enhance operational capabilities and data-driven decision-making.
• Identify and implement system improvements and automation solutions.
• Ensure effective use of insurance platforms and data analytics tools.

Qualifications/Requirements

• Bachelor’s degree in Business Administration, Finance, Insurance, or a related field (Master’s degree preferred).
• 8–10 years of experience in insurance operations, with at least 5 years in a leadership role.
• In-depth knowledge of insurance products, processes, regulations, and industry trends.
• Proven track record of leading large teams and driving operational success.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and stakeholder management abilities.
• Proficiency in agency management systems (Epic preferred) and data analytics.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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