Employee Navigator System Specialist

LocationSchaumburg
Job type Permanent
DisciplineProfessional Services
Reference142352

Job description

Job Summary:

A growing insurance services organization is seeking an Employee Navigator System Specialist to support its HR and benefits operations. This role will be the go-to expert for the Employee Navigator platform, responsible for system builds, audits, data feeds, and workflow development. The ideal candidate thrives in a fast-paced environment and enjoys bridging technical capabilities with business needs to improve processes, compliance, and the overall employee experience.

Essential Functions:

  • Serve as the subject matter expert on all aspects of the Employee Navigator platform.

  • Provide technical support, troubleshooting, and resolution of system issues related to benefits enrollment, onboarding, and integrations with carriers and payroll systems.

  • Manage audits, ensure data integrity, and oversee data feeds to and from the platform.

  • Collaborate with internal teams to design workflows and improve operational processes.

  • Partner with brokers and carriers to gather plan documents and maintain accurate benefits setup.

  • Conduct training for internal users and provide ongoing support to maximize platform adoption and value.

  • Gather user feedback and communicate with system stakeholders to inform product improvements.

Knowledge, Skills and Abilities:

  • Deep knowledge of the Employee Navigator platform, including benefits, HR, and payroll integrations.

  • Strong technical troubleshooting skills with the ability to resolve complex software issues.

  • Background in HR, benefits administration, and/or payroll processes.

  • Excellent customer service, communication, and collaboration skills.

  • High attention to detail and strong organizational skills.

  • Ability to work independently and within a team environment.

Compensation Package:

  • Between $60K-$80K per year (depending on experience)

  • Competitive benefits package, paid time off, professional development opportunities, etc.


Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. 

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