Personal Lines Account Manager

Job Summary

An established, service-focused insurance agency is seeking an experienced Personal Lines Account Manager to support a standard personal lines book of business. This role is responsible for A–Z servicing of client accounts, including quoting, renewals, marketing, and ongoing account support. The ideal candidate is detail-oriented, dependable, and committed to delivering a high level of customer service in a collaborative team environment.

Responsibilities

• Manage all aspects of personal lines accounts, including quoting, servicing, renewals, and marketing coverage options
• Provide A–Z servicing for a book of standard personal lines business
• Communicate with carriers to negotiate terms, obtain quotes, and process policy changes
• Utilize EZLynx for account documentation and daily workflow management
• Respond to client inquiries promptly and resolve coverage, billing, and policy-related issues
• Review policies for accuracy and ensure proper coverage placement
• Collaborate with internal team members to ensure seamless service delivery and client retention

Qualifications/Requirements

• Holds an active P&C (Property and Casualty) insurance license.
• Minimum 1 year of personal lines account management experience; additional experience preferred
• Strong knowledge of personal lines insurance products and coverages
• Experience with EZLynx or similar agency management software preferred
• Excellent customer service, communication, and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work effectively in a team-oriented environment

Compensation Package

• Salary range: $45,000 – $55,000 annually
• Competitive benefits package
• Paid time off
• Professional development opportunities

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

 

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