Responsibilities

As a Senior Commercial Lines Account Manager, you will:

• Manage a portfolio of diverse commercial accounts.
• Handle day-to-day inquiries, endorsements, claims follow-up, and other service requests in a timely and professional manner.
• Identify and evaluate clients' needs to recommend appropriate insurance solutions, ensuring coverage is comprehensive and compliant.
• Develop and maintain strong relationships with clients, carriers, and business partners.
• Provide technical expertise to clients and internal colleagues, explaining policy terms, coverages, and exclusions effectively.
• Assist with marketing new and renewal business by preparing accurate submissions and negotiating terms with underwriters.
• Monitor and ensure compliance with regulations and guidelines, staying informed of industry trends and market changes.
• Contribute to process improvement initiatives, leveraging technology and systems to optimize workflows.

Qualifications

To thrive in this role, you should have:

• A minimum of 5 years of experience handling commercial lines accounts
• A valid and active 2-20 license.
• Proficiency with insurance agency management systems 
• Strong organizational, multitasking, and time-management skills to meet deadlines in a fast-paced environment.
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong client and carrier relationships.
• A customer-focused mindset with a proactive approach to problem-solving.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• A commitment to continuous learning and development, keeping up with emerging industry trends.

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