Commercial Lines Account Manager

Job Summary

Seeking a highly motivated and detail-oriented Commercial Lines Account Manager to join a dynamic team. The ideal candidate will manage and nurture client relationships, ensuring outstanding customer experiences while playing a vital role in providing exceptional support for commercial clients, managing their policies, and offering tailored solutions to meet their needs.

Responsibilities

• Serve as the primary point of contact for assigned commercial clients, delivering excellent customer service.
• Manage client accounts, including new business onboarding, renewals, endorsements, and policy reviews.
• Build and maintain positive relationships with clients, insurance carriers, and internal teams.
• Analyze and recommend suitable insurance products based on client needs.
• Address and resolve client inquiries or issues promptly and effectively.
• Proactively identify opportunities to cross-sell or upsell additional insurance products.
• Maintain accurate and updated records of client interactions, policies, and other pertinent documentation.
• Stay informed about industry trends, regulations, and insurance products to offer top-tier client solutions.
• Collaborate with the sales, underwriting, and claims teams to provide seamless support to clients.
• Participate in training and development programs to foster continuous learning.

Qualifications/Requirements

• Proven experience in insurance account management, preferably with commercial lines.
• Holds an active P&C (Property and Casualty) insurance license.
• Strong understanding of commercial insurance products, coverages, and industry best practices.
• Exceptional interpersonal, communication, and negotiation skills with a customer-first mindset.
• Highly organized, detail-oriented, and able to prioritize tasks in a fast-paced environment.
• Proficient in insurance management systems and technology tools.
• A proactive approach to problem-solving with the ability to work independently as well as collaboratively.
• A passion for learning and adapting to new challenges and opportunities.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-AK3