Customer Service Representative (CSR)

A growing independent insurance agency is looking for a friendly and adaptable Customer Service Representative (CSR) to join their team. This role is ideal for someone who enjoys working with people, is highly organized, and wants to grow within a supportive, collaborative agency environment.

What You’ll Do

• Answer phones and provide excellent service to clients.

• Support producers and account managers with day-to-day tasks.

• Assist with the renewal process and general account servicing.

• Communicate with clients about their policies and coverage options.

• Help maintain smooth office operations and contribute to team success.

What They’re Looking For

• Strong interpersonal and communication skills — must enjoy working with people.

• Adaptable, organized, and comfortable multi-tasking.

• Willingness to learn agency systems and processes (training provided).

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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