Personal Lines Customer Service Representative

Job Summary

Seeking a dedicated and detail-oriented Personal Lines Customer Service Representative to join a team. This role is pivotal in providing exceptional service to clients, managing personal lines accounts, and ensuring a seamless customer experience. If you are a dependable professional with a strong background in personal lines insurance and a passion for customer service, we encourage you to apply.

Compensation Package

• Salary: $40,000 - $50,000 (depending on experience) + commissions.
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Manage a book of standard personal lines accounts, including some accounts exceeding $10,000 in premium.
• Quote new and renewal business (approximately 50/50 split).
• Provide exceptional customer service by addressing client inquiries, resolving issues, and maintaining strong client relationships.
• Collaborate with team members to ensure efficient handling of accounts and workload distribution.
• Utilize agency management software to manage accounts and documentation.
• Work closely with carriers to provide tailored insurance solutions.

Qualifications/Requirements

• Experience: 5+ years of personal lines insurance experience preferred (candidates with captive experience will also be considered).
• Licensing: Holds an active P&C (Property and Casualty) insurance license.
• Technical Skills: Proficiency in agency management software is preferred.
• Soft Skills: Dependable, detail-oriented, and excellent customer service skills.
• Education: High school diploma or equivalent required; additional certifications or training in insurance is a plus.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. 

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