Job Summary

Seeking a dedicated and detail-oriented Personal Lines Rater & Customer Service Representative (CSR) to join a team. This role offers an excellent opportunity for growth, with the potential to advance into an Account Manager (AM) position or even a Producer role. As a key member of our team, you will play a vital role in providing exceptional service to the clients, maintaining long-term relationships, and ensuring client satisfaction. If you are passionate about delivering personalized service and thrive in a collaborative, family-oriented work environment, encourage you to apply.

Compensation Package

Salary Range: $45,000 - $55,000 annually, based on experience.
Benefits: Comprehensive benefits package, including a 401(k) plan.
Work Environment: Fully onsite position with a flexible and accommodating workplace culture.

Responsibilities

Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
Quote new and renewal business for personal lines insurance accounts.
Handle incoming calls, gather client information, and maintain accurate records.
Collaborate with team members to ensure a seamless client experience.
Support the Account Manager and other team members in administrative tasks as needed.
Maintain a focus on client retention and building long-term relationships.

Qualifications/Requirements

Experience: Minimum of 2 years of relevant experience in customer service or insurance-related roles.
Licensing: Property & Casualty (P&C) license preferred but not required upon hire; must be willing to obtain the license if not already certified.
Technical Skills: Familiarity with EPIC software is preferred.
Soft Skills: Strong communication skills, attention to detail, ability to work collaboratively, excellent organizational skills, and a client-focused mindset.
Work Environment: This is a fully onsite position; remote work is not available. Candidates must be local or willing to commute.

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