PL/CL Customer Service Agent

Job Summary

Seeking a highly motivated and experienced PL/CL Customer Service Agent to join a dynamic and collaborative team. If you are a self-sufficient professional with a passion for delivering exceptional customer service, we encourage you to apply.

Compensation Package

• Salary Range: $45,000 - $50,000+ (depending on experience) + commission opportunities
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Provide exceptional customer service for Personal Lines (PL) and Commercial Lines (CL) accounts
• Quote new and renewal business, with a focus on carriers such as Grange, Auto Owners, Travelers, and Progressive
• Utilize Hawksoft and PL Rater software to manage accounts efficiently
• Collaborate with senior service representatives to ensure seamless operations
• Handle back-end tasks to support higher-level roles, allowing them to focus on strategic priorities

Qualifications/Requirements

• Licenses/Certifications: Property & Casualty (P&C) license required
• Experience: Proven experience in PL/CL customer service; ability to hit the ground running
• Technical Skills: Proficiency in Hawksoft and PL Rater software; experience with Grange, Auto Owners, Travelers, and Progressive carriers is a significant advantage
• Soft Skills:
  • Self-sufficiency and initiative
  • Strong problem-solving abilities
  • Excellent communication and interpersonal skills
  • Team-oriented mindset
  • Ability to adapt to a fast-paced environment
• Work Arrangement: Open to onsite, hybrid, or fully remote candidates (remote candidates must reside in the same time zone)

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