Senior Commercial Lines Account Manager
Location: Alpharetta, GA 
Employment Type: Full-Time | Hybrid
$85K 

Are you a seasoned insurance professional with a passion for client service and deep expertise in commercial lines? We’re looking for a Senior Commercial Lines Account Manager to join the team at a dynamic independent insurance agency. This role is ideal for a self-motivated individual who thrives in a collaborative environment and enjoys building long-term client relationships while managing complex accounts with precision and care.

🧾 Key Responsibilities

• Client Relationship Leadership: Act as the strategic advisor and primary point of contact for mid to large-sized commercial clients, ensuring timely and accurate service delivery while maintaining trusted, long-term partnerships.

• Policy Oversight: Manage all facets of policy administration including quoting, binding, endorsements, certificates, audits, and renewals across multiple carriers and lines of coverage.

• Risk and Coverage Consulting: Analyze client exposures and provide expert-level guidance on appropriate coverage strategies, policy structures, exclusions, and emerging risks.

• Record Management & Compliance: Maintain accurate and thorough documentation within the agency management system, ensuring all activities are properly logged and compliant with regulatory standards.

• Producer Collaboration: Partner with producers and senior leadership to support business development efforts and strategic account planning for new and existing clients.

• Client Education: Deliver proactive guidance and clarity on insurance programs, audit processes, and risk management solutions to empower informed decision-making.

📌 Qualifications and Skills

• Licensing: Active Property & Casualty insurance license required.

• Experience: Minimum 5+ years of experience in commercial lines account management, preferably within an independent agency setting. Experience with complex or middle market accounts strongly preferred.

• Technical Proficiency: Proficient in agency management systems such as Applied Epic or AMS360, and skilled in Microsoft Office Suite.

• Communication: Strong verbal and written communication skills with the ability to convey complex insurance topics clearly and professionally.

• Organizational Excellence: Highly detail-oriented with strong time management skills; adept at managing multiple priorities in a fast-paced environment.

• Analytical and Problem-Solving Skills: Proven ability to identify coverage gaps and resolve client issues quickly and accurately.

🎯 Ideal Candidate Attributes

• Client-Centered: Committed to delivering exceptional service and developing lasting relationships with clients.

• Independent & Accountable: Operates effectively with minimal supervision while demonstrating ownership of assigned accounts.

• Team Collaborator: Works well within a team-oriented culture, sharing knowledge and supporting peers.

• Adaptable: Comfortable navigating evolving client needs, carrier markets, and regulatory changes.

• Lifelong Learner: Actively pursues industry education and designations (CIC, CRM, etc.) to stay ahead of trends and elevate service delivery.
  
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