Job Summary

Seeking a dedicated and detail-oriented Broker Account Manager to join a team. This role involves managing a high-volume book of business, providing exceptional service to clients, and supporting the administration of group benefits, including medical, dental, and vision plans. The ideal candidate will possess strong problem-solving skills, the ability to pivot quickly, and a commitment to delivering outstanding client experiences. This is a full-time, in-office position with opportunities for career growth and development.

Compensation Package

Base Salary: $50,000 - $70,000 annually + commission opportunities
Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

Manage a high-volume book of business, primarily small group life, health, and dental accounts
Handle service work, including change requests for carriers, claims/billing issues, and enrollments
Act as the primary point of contact for clients, explaining benefits and conducting open enrollment meetings as needed
Assist with new applications and provide support for quoting new/renewal business
Address client needs promptly and professionally, ensuring a high level of satisfaction
Utilize software tools such as Imageright, Benefitpoint, Ease Navigator, and Excel to manage accounts effectively

Qualifications/Requirements

Experience: Minimum of 3 years of experience in a similar role preferred, but candidates with less experience will be considered
Licenses/Certifications: Life & Health (L&H) license preferred; training will be provided if needed
Technical Skills: Proficiency in Excel and familiarity with RFPs, self-funded medical plans, and ancillary benefits
Soft Skills: Strong attention to detail, ability to multitask and pivot quickly, excellent problem-solving skills, and a proactive attitude
Work Ethic: A commitment to completing tasks thoroughly and efficiently, with a focus on building a long-term career

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