Position: Commercial Claims Associate
Location: Hybrid – Atlanta, GA

About the Organization

Join a well-established and respected insurance agency committed to delivering exceptional service and innovative solutions. With a strong presence in the industry, the organization offers a collaborative environment where professionals can thrive and advance their careers.

Role Overview

As a Commercial Claims Associate, you will be an integral part of a dynamic team dedicated to managing and processing commercial lines claims. This role offers an excellent opportunity to develop expertise in claims handling while contributing to the organization's success.

Key Responsibilities

• Claims Management & Advocacy

  • Oversee all activities related to open claims, including establishing fixed diary dates, conducting reserve reviews, and ensuring timely resolution.

  • Collaborate with clients and insurance carriers to facilitate efficient claims processing.

  • Assist in the investigation of claims, assessing compensability and damages.

  • Maintain accurate documentation of claim activities within the agency's management system.

• Reporting & Analysis

  • Prepare and analyze monthly and quarterly claims status reports, including reserve tracking and trend analysis.

  • Provide updated claim reports to internal teams and clients upon request.

• Client Support & Training

  • Implement and train clients on risk management system product offerings.

  • Serve as an in-house resource on claims matters for client service teams.

  • Advise clients on general queries and insurance issues, consulting with senior advocates when complex issues arise.

• Relationship Management

  • Foster business relationships with clients to understand their needs and provide tailored solutions.

  • Establish working relationships with adjusters and claims service partners to facilitate positive client outcomes.

  • Act as a liaison between clients and carriers or third-party administrators.

Qualifications

• Bachelor's degree or equivalent experience.

• 1-3 years of experience in claims processing or client service roles.

• Strong organizational and communication skills.

• Ability to manage multiple tasks in a fast-paced environment.

• Proficiency in Microsoft Office and claims management software.

Compensation & Benefits

• Competitive salary based on experience.

• Comprehensive benefits package including health insurance, retirement plans, and paid time off.

• Opportunities for professional development and career advancement.

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