Job Title: Commercial Lines Account Manager

Job Summary

We are seeking a skilled and enthusiastic Commercial Lines Account Manager to join our growing team. This role is vital to fostering strong relationships with our clients and ensuring they receive high-quality support for their business insurance needs. As a Commercial Lines Account Manager, you will be responsible for managing client accounts, providing comprehensive solutions, and delivering exceptional customer service to our diverse clientele. Success in this position requires strong communication skills, organizational abilities, and a detail-oriented mindset.

Responsibilities

• Serve as the primary point of contact for commercial lines clients, managing ongoing relationships with businesses of varying sizes and industries.
• Analyze client needs to recommend appropriate insurance coverage, endorsements, and risk management strategies.
• Assist new and existing clients with policy renewals, endorsements, claims, and any inquiries, ensuring timely and accurate resolution.
• Prepare, review, and monitor applications, proposals, and agreements to ensure compliance with company and industry standards.
• Work directly with underwriters to negotiate favorable terms and conditions on behalf of clients.
• Proactively identify potential issues and offer solutions to enhance client satisfaction and retention.
• Develop and maintain in-depth knowledge of commercial insurance products, industry trends, and regulatory requirements.
• Support the sales team and collaborate closely with internal team members to provide a seamless customer experience.
• Maintain accurate and up-to-date records in the agency management system, ensuring confidentiality and compliance with organizational policies.
• Actively contribute to creating an inclusive environment that values the contributions of all team members.

Qualifications/Requirements

• Proven experience as an Account Manager, preferably in the commercial lines insurance industry or a similar role.
• Holds an active P&C (Property and Casualty) insurance license.
• Strong knowledge of commercial insurance products, including liability, property, workers' compensation, and other business-related coverages.
• Excellent interpersonal and communication skills, with the ability to build trust and maintain lasting relationships with a diverse client base.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and meet deadlines.
• Proficient with Microsoft Office Suite and agency management software.
• Analytical and problem-solving skills with the ability to interpret policy details and provide tailored solutions.
• Commitment to continuous learning and staying updated on industry trends and regulations.
• A collaborative mindset and a willingness to contribute to team success.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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