Job description
Commercial/Personal Insurance Customer Service Representative
Job Summary
An established insurance agency looking for a dedicated Commercial/Personal Insurance Customer Service Representative to join a dynamic commercial department.
Responsibilities:
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Provide exceptional customer service to clients, addressing inquiries, resolving issues, and recommending appropriate coverage.
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Assist Account Executives with account retention and general back-office support.
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Perform policy quoting, binding, issuing, and handling new and renewal marketing.
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Identify account rounding opportunities and suggest applicable coverage.
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Collaborate closely with producers and an experienced service team.
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Demonstrate independent thinking and problem-solving skills.
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Contribute to projects and assignments as needed.
Qualifications:
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1-3 years of experience working with an independent brokerage or agency.
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Active Property & Casualty (P&C) license.
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College degree preferred but not required.
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Proven experience working in a team environment.
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Strong customer-facing skills with experience in direct client interactions.
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Proficiency in data entry and online quoting systems.
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Ability to provide administrative support, including inputting account information into systems.
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Excellent communication and professional customer service skills.
Compensation:
- Compensation: Between $50K - $60K+ (based on experience).
- Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.
Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
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