Employee Benefits Account Manager/CSR - Remote Potential

Salary80000
LocationChevy Chase
Job type Permanent
DisciplineAgency
Reference150287

Job description

Employee Benefits Account Manager/Customer Service Representative

Job Summary

Seeking a dedicated and detail-oriented professional to join a team as an Employee Benefits Account Manager or Customer Service Representative (CSR). This role is integral to a growing organization, which prides itself on being a truly independent, tight-knit group with an open-door policy and a strong emphasis on work-life balance. The successful candidate will play a key role in managing and supporting employee benefits accounts, ensuring exceptional service and satisfaction.

Compensation Package

  • Salary Range: $60,000 - $120,000, commensurate with experience and qualifications.
  • Benefits:Competitive benefits package, paid time off, professional development opportunities, etc.
  • Remote Work:
    • Fully remote option available for CSR roles.
    • For Account Manager roles, candidates should ideally be within a two-hour radius, though remote work may be considered for those managing smaller groups.

Responsibilities

As an Account Manager:

  • Manage employee benefits accounts ranging from 20 to 2,000 employees, with a primary focus on groups of 2 to 200.
  • Handle all aspects of account management, including quoting new and renewal business, client communication, and issue resolution.
  • Provide end-to-end support for clients, including enrollments, claims, and billing inquiries.

As a Customer Service Representative (CSR):

  • Assist with billing, client questions, enrollments, and claims.
  • Provide exceptional customer service and support to ensure client satisfaction.
  • Collaborate with the team to address client needs and resolve issues promptly.

Qualifications/Requirements

  • Licensure/Designations: Life & Health (L&H) license preferred for Account Manager roles but not required for CSR roles.
  • Experience:
    • Flexible depending on the role and candidate's background.
    • Previous experience in employee benefits or a related field is highly desirable.
  • Technical Skills: Proficiency in EPIC software is preferred.
  • Other Requirements:
    • Strong organizational and communication skills.
    • Ability to work independently and collaboratively in a team-oriented environment.
    • A commitment to providing exceptional client service.

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