Head of Office - Sales Team Manager

Job Summary

Seeking a dynamic and results-driven professional to join a team as the Head of Office - Sales Team Manager. This leadership role is pivotal in driving revenue growth, managing daily operations, and fostering a high-performance culture across multiple agency. The ideal candidate will be a hands-on leader with a proven track record in sales management, team development, and operational oversight. This position will initially require onsite work, with hybrid flexibility offered once established in the role.

Compensation Package

• Base Salary: $100,000 - $150,000 (commensurate with experience)
• Performance Incentives: Bonus based on team performance and commission opportunities
• Benefits:
  • Comprehensive health, dental, and vision insurance
  • 401(k) with matching contributions
  • Paid time off and holidays
  • Flexible spending account and health savings account
  • Employee assistance program
  • Professional development and licensing support
  • Mileage reimbursement for inter-office travel

Responsibilities

Sales Leadership & Growth

• Lead, coach, and motivate Property & Casualty (P&C) sales teams across multiple offices to achieve production and retention goals.
• Develop and implement effective sales strategies, scripts, and performance standards.
• Monitor key performance indicators (KPIs), track sales activity, and provide ongoing feedback to team members.
• Support producers with quoting, cross-selling, retention strategies, and referral source development.
• Identify new business opportunities and drive community-based marketing initiatives.

Operational Management

• Oversee daily operations across all agency locations to ensure consistency, efficiency, and compliance.
• Collaborate with the management team to address staffing needs, workflow optimization, and resource allocation.
• Maintain office standards, including cleanliness, organization, and professional presentation.
• Ensure adherence to company policies, underwriting guidelines, and Florida P&C insurance regulations.

Team Development & Culture

• Recruit, onboard, and train new team members to build a high-performing sales team.
• Work closely with the management team to develop their leadership skills for future success.
• Foster a positive, results-oriented culture focused on accountability and customer service excellence.
• Conduct regular team meetings, training sessions, and performance reviews.

Customer Experience & Retention

• Oversee customer service processes to ensure timely, accurate, and empathetic support.
• Resolve escalated customer issues and maintain strong client relationships.
• Support retention efforts through proactive communication, renewal reviews, and coverage recommendations.

Administrative & Compliance Oversight

• Manage office budgets, expenses, and vendor relationships.
• Ensure compliance with Florida insurance regulations and agency licensing requirements.
• Maintain accurate records, reports, and documentation across all locations.

Qualifications/Requirements

• Minimum of 3 years of experience in Property & Casualty insurance (required).
• Active Florida 2-20 license (required).
• At least 5 years of experience in sales management, with a proven ability to grow and lead teams.
• Strong understanding of Florida P&C markets, carriers, and underwriting guidelines.
• Demonstrated success in coaching teams, driving sales performance, and managing operations.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with agency management systems and quoting platforms.

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