Job Summary
The Chief Operating Officer is responsible for overseeing all operational and sales functions within the agency. This role requires hands-on leadership in property & casualty operations, with a strong emphasis on driving revenue growth, optimizing processes, and managing both people and partnerships. The ideal candidate brings extensive P&C industry expertise, proven production experience, and a track record of leading sales and operational teams to achieve strategic objectives.

Responsibilities

• Collaborate with account managers to ensure client needs are met and service standards are upheld
• Develop and maintain strategic relationships with carrier partners and external vendors
• Lead recruitment, performance management, and, when necessary, termination decisions for operational and sales staff
• Make executive-level decisions on resource allocation, process improvements, and organizational priorities
• Oversee departmental budgets, forecasts, and operational metrics to drive profitability and efficiency
• Provide coaching and mentorship to direct reports, fostering a culture of accountability and growth
• Participate in industry events as a company representative, with limited travel required

Qualifications/Requirements

• 10 years of experience in the insurance industry preferred, with at least 5 years in property & casualty operations or sales leadership
• Demonstrated success as a practice leader, regional sales director, producer, or account manager with P&C focus
• Strong production experience and sales acumen, with a proven ability to drive revenue growth in a sales-driven environment
• Exceptional leadership skills, including people-management, cross-functional communication, and change management
• Ability to wear multiple hats; a strategic thinker who can also execute day-to-day tasks independently
• Solid decision-making capabilities, with experience making high-stakes operational and personnel judgments
• Excellent interpersonal skills and the ability to communicate effectively with internal teams and external partners
• Holds an active P&C (Property and Casualty) insurance license

Compensation Package

• Compensation: Between $160K–$240K (based on experience)

• Competitive benefits package, paid time off, professional development opportunities, etc.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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