Commercial Lines Customer Service Representative/Account Manager

Job Summary

Seeking a dedicated and experienced Commercial Lines Customer Service Representative/Account Manager to join a close-knit and growing team. This role offers an excellent opportunity to work in a family-owned business environment that values collaboration and professional growth. The ideal candidate will have a strong background in insurance, exceptional customer service skills, and the ability to support account managers effectively.

Compensation Package

• Salary Range: $50,000 - $60,000+ (depending on experience)
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.
• Hybrid schedule (2 days remote, 3 days in-office)

Responsibilities

• Provide outstanding customer service by addressing customer inquiries and resolving billing questions.
• Process documents and provide administrative support to account managers.
• Manage a generalist book of accounts with professionalism and efficiency.
• Collaborate with team members to ensure seamless operations and client satisfaction.

Qualifications/Requirements

• Minimum of 2 years of experience in the insurance industry.
• Licensure/Designations in Property & Casualty (P&C) preferred but not required.
• Proficiency in TAM software is highly desirable.
• Strong organizational and communication skills.
• Ability to work effectively in a team-oriented, family-owned business environment.

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