Client Relationship Manager (CLAM)

Job Summary

Seeking a dedicated and experienced Client Relationship Manager (CLAM) to join a team. This role is integral to the operations, focusing on servicing the hotel division accounts, which include a wide range of hospitality clients. The ideal candidate will bring a strong background in commercial lines (CL) insurance, exceptional client service skills, and a proactive approach to managing client relationships. This is an excellent opportunity to join a well-established organization with a history of success and growth since 1969.

Compensation Package

• Salary Range: $60,000 to $80,000 annually, commensurate with experience.
• Benefits: Comprehensive benefits package, including three weeks of combined PTO and sick time.
• Work Arrangement: Hybrid work model available after 90 days of training.

Responsibilities

• Serve as the primary point of contact for the hotel division accounts, focusing on hospitality clients.
• Handle daily account management duties, including addressing issues raised by Customer Service Representatives (CSRs) and servicing client needs.
• Manage the quoting process for new and renewal business.
• Collaborate with Producers to ensure seamless client service (no marketing responsibilities required).
• Utilize EPIC software for account management (preferred but not required).
• Uphold the company’s core values and contribute to a positive team environment.

Qualifications/Requirements

• Minimum of 3 years of experience in commercial lines insurance (hospitality account experience highly preferred).
• Active Property & Casualty (P&C) license required.
• Proficiency in EPIC software is highly preferred but not mandatory.
• Strong organizational and communication skills.
• Ability to work effectively in a hybrid environment after completing the initial training period.
• A proactive and client-focused mindset with a commitment to delivering exceptional service.

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